Block Balance Support

Questions, bugs or ideas? Email [email protected] with your iPhone model and iOS version.

I bought something but it is not unlocked

Open Store → Themes and tap Restore Purchases while signed in with the Apple ID you bought it with. Purchases belong to your Apple ID, not to the device.

How do I play?

Tap to rotate, swipe left or right to move, swipe down to drop. Every block tilts the scale; clear lines and keep the tilt under the limit. Choose Classic, Sprint, Ultra or Weighted from Choose Mode, and How to Play replays the tutorial.

Coins and items

You earn coins from games, daily goals, badges and optional reward videos, and spend them on items in Store → Items. Items work in every mode except Classic Normal, the ranked mode on the Game Center leaderboard.

My progress is gone

Your profile is kept in an anonymous cloud account tied to this install. Deleting the app can start a new profile; contact us and we will try to help.

Ads and privacy choices

Block Balance shows a full-screen ad between some games and never in the middle of one. Remove Ads or the Premium Bundle stops them. In regions where Google asks for consent, change your choice in Settings → Privacy Options.

Deleting my data

Email us from the device you play on with roughly when you started playing and your Game Center nickname if you use one, and we will delete your cloud profile.

How Block Balance handles data: privacy policy.