ROPEN Privacy Policy

ROPEN is a puzzle game made by Lunivo Games (“we”), an independent game studio. This policy explains what information the game uses, why, and the choices you have. In short: we run no servers and ROPEN has no accounts. Data is collected only by the analytics, advertising and purchase services described below.

Data kept on your device

Game progress, stars, statistics, streaks, badges, knots, hints and settings are stored on your iPhone. If iCloud is turned on for ROPEN, the same progress is also kept in your own iCloud account so it follows you to your other devices; we cannot see it. Daily reminders are local notifications scheduled on the device. If you allow notifications, we may also send occasional news about the game through Firebase; turn notifications off in iOS Settings at any time. You can erase everything with Settings → Reset All Data or by deleting the app.

Service providers

These companies process data for us under their own privacy policies:

• Google Firebase (Analytics, Crashlytics, Cloud Messaging): usage statistics, crash reports and push notifications. Levels started, solved and failed, hints and ads used, screens opened, a random app instance ID, a push notification token if you allow notifications, device model and OS version. Firebase does not use the Advertising Identifier. Privacy policy
• Google AdMob : showing ads. Device identifiers (the Advertising Identifier only if you allow tracking), IP address, approximate location derived from it, ad interactions and diagnostics. Privacy policy
• RevenueCat : processing and restoring the Remove Ads purchase. A random app user ID and your purchase history; no name, email or payment details. Privacy policy
• Apple (App Store, Game Center, iCloud): payments, optional leaderboards and progress sync across your devices are handled by Apple under its own privacy policy. Privacy policy

Why we use it

Usage statistics show which levels are too hard and which modes people play, so we can improve the game. Crash reports tell us when and where the game fails. Neither is linked to your name or used for advertising. Analytics data is kept for up to 14 months and crash reports for up to 90 days.

Tracking and personalized ads

On first launch iOS asks whether ROPEN may track you across apps and websites. If you allow it, AdMob may use your Advertising Identifier to show personalized ads and measure them. If you do not, no Advertising Identifier is shared and you see non-personalized ads. You can change this at any time in iOS Settings → Privacy & Security → Tracking. Where the law requires it (for example in the EEA, the UK and Switzerland), Google’s consent form is shown before any ad is requested.

Buying Remove Ads stops all ads, and no further ad requests are made.

What we do not do

We do not sell personal information, we do not build profiles, and we do not collect your name, email address, contacts, photos or precise location.

Your rights

Depending on where you live (for example, the GDPR in the EU/EEA and UK, or the CCPA in California), you may ask to access, correct or delete data about you, or object to its use. Because we hold no personal data on our side, requests about ad or purchase data are best directed to Google or RevenueCat, and we are glad to help. You may also complain to your local data protection authority.

Children

ROPEN is not directed at children under 13 (16 in the EEA), and we do not knowingly collect their personal information. If you believe a child has provided personal information through the services above, contact us and we will help remove it.

Changes

We will update this page when the game changes the way it uses data, and show the date of the latest version at the top.

Contact

Email Lunivo Games at [email protected] for questions about this policy, data requests or support. See also ROPEN support.