Twiddle Privacy Policy

Twiddle is a puzzle game made by Lunivo Games (“we”), an independent game studio. This policy explains what information the game uses, why, and the choices you have. Twiddle has no accounts. Your progress, settings and bolts are stored on your device.

What we collect

• Gameplay and usage data: levels started and cleared, stars, hints and boosters used, settings changes, screens opened, and in-app purchases made (product and price, not payment details). We use this to see which levels are too hard and to improve the game.
• Crash and diagnostic data: when the game crashes or a screen fails to draw, a report with the device model, OS version, the level being played and technical details.
• Device identifiers: a random app instance identifier from Firebase, a push notification token, and a random purchase identifier from RevenueCat. We do not access your Apple advertising identifier (IDFA) and we do not ask for tracking permission.
• Purchase history: which in-app products you bought, so your purchases can be restored on a new device.
• Approximate location: our providers may infer your country or region from your IP address, for statistics and to serve ads. We never use precise location.

We do not collect your name, email address, contacts, photos or precise location, and we do not sell personal information.

Why we use it

• To run the game: deliver purchases, restore them, show leaderboards, and send the notifications you allow.
• To understand and improve the game: aggregated statistics and crash reports.
• To show ads: a full-screen ad may appear between levels after the first ten, and optional rewarded ads appear only when you choose to watch one for bolts. All ads are non-personalized (not based on your interests or activity in other apps).

Service providers

These companies process data for us under their own privacy policies:

• Google Firebase (Analytics, Crashlytics, Cloud Messaging): usage statistics, crash reports, push notifications. Privacy policy
• Google AdMob : ads between levels and optional rewarded ads, non-personalized only. Privacy policy
• RevenueCat : processing and restoring in-app purchases. Privacy policy
• Apple (App Store, Game Center, push service): payments, leaderboards and notifications are handled by Apple under Apple's privacy policy. Privacy policy

Your choices

• Usage data and crash reports: turn them off at any time in Settings → Privacy.
• Notifications: turn them off in Settings or in your device settings.
• Ads: “Remove ads” in the shop turns off the ads between levels for good. Rewarded ads appear only when you tap “Watch an ad”.
• Erase progress: Settings → Progress → Reset erases your progress on the device. Deleting the app removes all local data.

Your rights

Depending on where you live (for example, the GDPR in the EU/EEA and UK, or the CCPA in California), you may ask to access, correct or delete data about you, or object to its use. Because Twiddle has no accounts, we usually cannot link the data to you. To help us find it, include your app instance ID or purchase receipt with your request. Contact us at the address below. You may also complain to your local data protection authority.

Retention

Analytics data is kept for up to 14 months and crash reports for up to 90 days, then deleted or kept only in aggregate. Purchase records are kept as long as needed to restore purchases and meet legal obligations.

Children

Twiddle is suitable for all ages but is not directed at children under 13 (16 in the EEA). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will delete it.

International transfers and security

Our providers may process data outside your country, including in the United States, under safeguards such as the EU Standard Contractual Clauses. Data is sent over encrypted connections.

Changes

We will update this page when the game changes the way it uses data. We will show the date of the latest version at the top.

Contact

Email Lunivo Games at [email protected] for questions about this policy, data requests or support. We usually reply within a few days.